Patient information & office policies
Your first visit, appointments, cancellations, messages and prescription refills — the practical facts first.
- First visit
- Arrive 30 min early
- Cancellations
- 24 h notice or $150
- Refill requests
- 5 working days ahead
- Portal messages
- Billed $25–$50
New patients
We welcome all new patients. For your first visit, please arrive 30 minutes earlier. That gives us time to take some necessary information. Please also make sure we have a valid referral for your visit.
What should I bring to my first visit?
- Your insurance card(s) and valid photo ID
- A list of current prescriptions and over-the-counter medications, with dose and frequency
- A list of any herbal or nutritional supplements you take — these can affect how your body reacts to prescribed medication
- Pertinent medical and surgical history, plus any recent x-rays or ultrasounds; if possible, have previous medical records sent to our office before the visit
New patient forms are on the Forms page; you can also message us through the patient portal.
Appointments & hours
Appointments are made by telephone during office hours.
Office hours
- Monday – Thursday
- 8:00 AM – 3:00 PM
- Friday
- 8:00 AM – 12:00 PM
- Saturday & Sunday
- Closed
All times Pacific
What if I need to cancel?
If you are unable to keep your scheduled appointment, please call our office 24 hours in advance so the time can go to another patient. As a courtesy, a reminder text is attempted 1–2 business days before your appointment; arriving on time remains the patient’s responsibility.
Charged for a no-show, or for a cancellation made with less than twenty-four hours’ advance telephone or email notice.
- No-show
- Not attending a scheduled appointment, without calling to cancel.
- Late cancellation
- Cancelling with less than twenty-four hours’ advance telephone or email notice.
Can I message the office through the portal?
The portal is the right place for non-urgent clinical questions; messages are reviewed during regular office hours.
Portal messages requiring physician review or medical decision-making will be billed to the patient. Insurance does not cover portal message fees. Typical fees range from $25–$50 depending on complexity.
How do I request a prescription refill?
Call before you run out — the notice we need depends on where the prescription is filled.
5 working days
Local pharmacyYour pharmacist faxes us the request; your chart is reviewed and evaluated before the refill is authorized.
14 working days
Mail orderAllow extra time for processing and shipping.
2 weeks
Controlled substancesAn office visit is required for every refill; no phone or fax requests are accepted.
- You must have been seen by Dr. Ahmadian within the last 12 months for the condition related to the medication.
- No refills are authorized for patients who have not had the recommended follow-up appointment.
- Requests received after 3 PM on weekdays, or after 12 noon on Fridays, are processed the next business day.
- Plan ahead and monitor your medication supply so you do not run out.
If you have any questions regarding this policy, please contact our office directly.
Excellence in endocrine care with personalized evidence-based medicine.
Dr. Mandana Ahmadian is now accepting new patients — in person in Bellevue and by telehealth across Washington and California.
- Board certified in Endocrinology, Diabetes & Metabolism
- ECNU certified in neck ultrasound
- Seattle Top Doctor 2015, 2016, 2018, 2022, 2023, 2024, 2025 & 2026